A miracle at Lebanese banks

Breaking news! Lebanese banks & postal services implement numbering system to avoid waiting in line and to save time!

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BEFORE: we had to wait in line.

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THEN, THE MIRACLE: Numbering system

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2- Get informed of "THE MIRACLE".

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3- Nag about it and try to negotiate a faster deal. "But my transaction is fast!"

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4- Resignedly go to miracle and not know how to use it. "Hmm. This looks like toilet paper!"

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5- Have someone explain the "right" way to use it. "you only get one ticket!"

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6- go back to waiting in line

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7- When your turn finally comes 40 minutes later...

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When your turn comes, lady interrupts

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"Madame get a number, please!" "But my transaction is fast!"

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Take the lady to step 4 and repeat to fade

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If you’ve been at a bank [that I won't name] or at Liban Post lately, then you have surely noticed the new “numbering” system. I had to wait about 40 minutes for my turn to come, so I thought that I might as well observe and analyze the different interactions happening there! :) I wonder how long it will take for the new system to be understood by people coming for transactions!

I’ll now leave you with this beautiful song, covered by Eva Cassidy “Song Bird”. Have a beautiful day! :)

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

That this post is being added live at LAU social class!

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25 Comments

  1. Posted Thursday, March 18, 2010 at 1:55 pm | Permalink

    shoot the teller!

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  2. Riham
    Posted Thursday, March 18, 2010 at 2:04 pm | Permalink

    I’ll name the bank if you want!

    I hate going to it because it always takes me an hour to pay the amount due, like 25$
    How about them going into lunch break as soon as your turn comes? :) Although this mostly happens in public institutions.

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  3. Posted Thursday, March 18, 2010 at 2:18 pm | Permalink

    How about instituting online banking? Isn’t it about time?!?

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    • Simon
      Posted Thursday, March 18, 2010 at 3:49 pm | Permalink

      isn’t there already online banking support in Lebanon? I haven’t been to a bank in more than 5 or 6 years!!!

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  4. Simon
    Posted Thursday, March 18, 2010 at 3:06 pm | Permalink

    I love the guy’s eyelashes in step#3.
    But you missed the step where someone walks in and he knows the teller, or the son/daughter of someone with wasta, then the numbering system doesn’t apply to them. Things like that is wat really pisses me off when i visit lebanon.

    Awesome work as usual Maya :)

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  5. Posted Thursday, March 18, 2010 at 3:20 pm | Permalink

    Maya you do realise that, with the time going, the Lebanese society is always looking a bit more primitive in your pages ? :p

    Careful with that, I’m always laughing, but other ones don’t anymore ;)

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    • Ahmad Osman
      Posted Friday, March 19, 2010 at 9:00 am | Permalink

      Honestly, I do not see why she would be careful with that, and why people should keep on laughing in the first place.

      I have been realising lately that, yes, we are a third world country in the flesh, and that there is nothing funny about it, except perhaps those who try to conceal the fact by depicting nothing but Hamra, Achrafié, and Gemmaysé.

      It is not funny, and it is not coming to an end if we did not look it in the eye.

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  6. Nahil
    Posted Thursday, March 18, 2010 at 4:31 pm | Permalink

    loooooooooooooooooooooool ad ma yetawaro el 3alam lebnene 3adato sa3be tetghayar hahahha very funny one! :D i like the way u drew the ladies too hahaha the one in yellow :P ktir sportif jeye tshedd b nos din el bank hahahaha <3 thx to them they make lebanon a great place

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  7. Abed
    Posted Thursday, March 18, 2010 at 9:11 pm | Permalink

    come on! it’s not bad this way…a smoother experience so far :P

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  8. rami kiwan
    Posted Friday, March 19, 2010 at 2:11 am | Permalink

    Very funny numbering system!
    Hey Maya what about the proportional electoral system? Do you think it would be easier to be understood by people? What people are we talking about?!?!?!?!?!
    Advice please!

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  9. Ahmad Osman
    Posted Friday, March 19, 2010 at 9:06 am | Permalink

    1. I love the guy’s eyelashes in #3.
    2. I love the fact that your characters are starting to recur now throughout different entries in different situations and roles, in the sense that you are being honest about having a fixed repertoire, which is quite postmodernist. This technique was employed successfully in Courage the Cowardly Dog. I used to like him very much.

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    • maya zankoul
      Posted Friday, March 19, 2010 at 12:02 pm | Permalink

      Ahmad! You just brightened up my day with your comment! It’s like you’re in my head :D Totally understanding the process I work with! I did not know this about Courage, that’s so interesting to know! And yes I’m not ashamed to say I have a fixed repertoire, and I use a lot of copy/paste to save me time… It does not all have to be perfect visually when the core is the message, and the lines are only a means to another end. Thank you :-)

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      • Ahmad Osman
        Posted Monday, March 22, 2010 at 8:51 am | Permalink

        Well you’re welcome anytime. It’s good to know my comment brightened your day for once, instead of your entry brightening mine. Cheers.

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  10. Zouzeta
    Posted Friday, March 19, 2010 at 9:37 am | Permalink

    hey, to tell you the truth i went to the bank and i was shocked.
    Because of the number system i was able to finish in 10 min a lot of things and they were all fast.
    It takes sometime to get used to it but it might be a solution

    But the problem is in Liban Post, i went to send a package to my sis, i took the number and waited for almost one hour, and when finally my number was up, the lady said: “But u are sending a package, u dont need a number just go to the counter there”.
    I went to that counter and there was a line and i had to wait for another hourrrrrr @$%@$^#$%^#$%&#&^
    Let us hope it wont take a lot of time for them to put a sign regarding that!!!

    but all in all, adding some order is not a problem and people eventually will get used to it, and honestly you will always find people passing the line or using the Wasta, but even in Europe and the States you can find people who dont respect the line or just ignore the law.
    But at least we are trying and it migh take time….
    Have a nice day :)

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  11. darinerachkidy
    Posted Friday, March 19, 2010 at 10:10 am | Permalink

    well maya.. u missed one fact.. i went to an X institution featruing a numbering machine, they keep it empty in the morning until their staff have their boring sobhieh or coffee, then after waiting for like 15 mn (usually more) one employee comes and places a paper roll in the machine to initiate the process…so everybody runs to take a number, the fastest and the meanest ones who are not usually the one waiting since early morning takes the 1st numbers and get to solve their transaction earlier….it really pissed me offffff
    so y not be pro at the institutions, try to enhance employees skills /performance, avoid sobhieh in the morning, increase front line staff number, empowers them…!!

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  12. Posted Friday, March 19, 2010 at 11:48 am | Permalink

    What about the the actual customer service. Haven’t you noticed how unpleasant personal bankers have been lately? It’s almost as though you ( the client) are interrupting them, they act inconvenienced. I had a question for a lady today at a bank and while I was speaking with her, she answered her ringing phone and started what felt like a 10 min conversation with a client ( probably richer than me) because suddenly I was invisible. I learned alot about stocks I must admit, but she wasn’t even trying to seem apologetic to me. After just sitting there I got up to leave. She didn’t even bother looking at me, she didn’t care about my inquiry, although these people have my money!

    I took one look at the manager who seemed busy flirting with the young pretty teller, so why should I even bother complaining, they simply don’t care. Mind you , this is a bank that I switched to because I thought my previous bank was bad.

    What’s happening to this place and how did we become to inconsiderate?

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  13. cyril
    Posted Friday, March 19, 2010 at 2:32 pm | Permalink

    they have that at the blood lab in hotel dieu too.. they’ve had it for a while actually.

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  14. annie
    Posted Friday, March 19, 2010 at 3:21 pm | Permalink

    Hahahahahahaha it’s actually than before !!!!!!

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  15. Posted Friday, March 19, 2010 at 4:13 pm | Permalink

    I disagree with you.

    It might take time to make people learn and accept the idea of waiting in line and getting their turn in a first-come-first-serve basis, like in any civilised country.

    It is much better than the ‘louder-smellier-pushier first-serve’ basis.

    Same happened with the introduction of the traffic lights. Their timing is not optimal, people objected a lot, however that is a first step away from the jungle that we live in.

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  16. Posted Friday, March 19, 2010 at 5:15 pm | Permalink

    and lool thats old woman ktir wejja wejj bonjour monsieur :P lol nice drawings dear

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  17. Posted Friday, March 19, 2010 at 11:41 pm | Permalink

    OH Bloody SGBL :( GRRRRR…..

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  18. rain
    Posted Saturday, March 20, 2010 at 7:49 pm | Permalink

    i kind of liked the new system ^^

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  19. Posted Sunday, March 21, 2010 at 2:02 am | Permalink

    fantastic work ..
    i like ..

    keep going Maya :)

    Regards

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  20. gold rings
    Posted Monday, March 29, 2010 at 2:57 pm | Permalink

    Hi, I am trying to read this blog via RSS, but im getting a strange error message.. can you please assist?

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  21. Posted Wednesday, March 31, 2010 at 5:37 am | Permalink

    RSS is working now, thanks!

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4 Trackbacks

  1. By uberVU - social comments on Thursday, March 18, 2010 at 2:38 pm

    Social comments and analytics for this post…

    This post was mentioned on Twitter by mayazankoul: Live from #lausocial, today’s post is about the latest innovation in Lebanese banks & postal services :D http://bit.ly/cYMBsA...

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  2. By www.mayazankoul.com visits us! « Karim Bekdache on Saturday, March 20, 2010 at 6:35 pm

    [...] was so nice is that she uploaded her latest blog post http://mayazankoul.com/2010/03/18/a-miracle-at-lebanese-banks/ live in front of us and we saw what she does after posting it..checking out comments, [...]

  3. By Maya Zankoul…In New Media Class! « Ivette's Blog on Saturday, March 20, 2010 at 8:08 pm

    [...] What was even more intersting about this visit was that we got to see Maya live in action, while she posted a new entry unto her blog! We were the first to see that post! http://mayazankoul.com/2010/03/18/a-miracle-at-lebanese-banks/ [...]

  4. By Lebanese blogosphere weekly link roundup (2010/03/21) | +961 on Tuesday, March 23, 2010 at 5:11 pm

    [...] A miracle at Lebanese Banks Maya’s Amalgam [...]

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